TRAQOM (Training Quality and Outcomes Measurement) is a mandatory requirement for all SSG-funded courses. Yet many training providers still manage their survey distribution and feedback tracking through spreadsheets, manual emails, and disconnected tools — leading to delays, compliance gaps, and missed quality insights.
The core challenge is scale. When you’re running dozens of course runs each month with hundreds of learners, manually sending TRAQOM links, tracking responses, and compiling reports becomes unmanageable — and error-prone. Worse, data quality suffers, making it difficult to respond to learner dissatisfaction or trainer performance issues in real time.
To stay compliant and competitive, training providers need to treat TRAQOM not as an afterthought, but as a core operational process — one that is tracked, automated, and tied directly into course delivery and audit systems.
“The issue isn’t whether you collect feedback — it’s whether you can prove it, analyze it, and act on it before your next TPQA audit.”
— WSQ Quality Assurance Lead
Our Cloud-Based TRAQOM Dashboard is built to solve exactly that. It automatically generates survey links, tracks response rates in real-time, and produces SSG-compliant reports — all from a secure, role-based dashboard accessible to QA, trainers, and management teams.
No more manual follow-ups. No more versioning confusion. And no more scrambling before your next audit or grant renewal — your learner and employer satisfaction scores are always at your fingertips.
What the TRAQOM Dashboard Tracks
- Course run-level survey links for both learners and employers
- Response rate, completion timestamps, and satisfaction scores (Net Satisfaction Score)
- Trainer-level and course-level feedback analytics
- Survey non-response alerts and reminders
- Downloadable audit reports (CSV, PDF) for SSG evidence submission
- Cross-filtering by modality (in-person/online), program type, or training partner
It’s more than a tracker — it’s a quality management engine. You can drill down into poor-performing course runs, view feedback trends by trainer, and take preemptive action to avoid negative audit flags or non-renewal risks.
The dashboard integrates with your LMS, TMS, or email provider and ensures compliance with SSG’s TRAQOM framework — without manual effort. We also provide consultation on linking TRAQOM insights to lesson plan revisions, CPD follow-up, and continuous improvement logs.
Schedule a demo to see how our TRAQOM dashboard can make learner satisfaction and SSG audit compliance fully automated, auditable, and actionable.