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Privacy Policy

1. Introduction

This Privacy Policy outlines how Tertiary Infotech Pte Ltd (“we”, “our”, or “us”) collects, uses, and protects your personal data in accordance with the Singapore Personal Data Protection Act (PDPA).

2. Types of Data Collected

  • Full name, NRIC/FIN (if required for funding)
  • Email address, phone number, billing and mailing address
  • Training records, assessment results, course feedback
  • Employer details (for corporate training or TRAQOM surveys)

3. How We Use Your Data

Your data may be used for the following purposes:

  • Course registration, enrolment, and administration
  • SkillsFuture or SSG funding claims and audit evidence
  • TRAQOM learner and employer satisfaction tracking
  • Certification issuance (including OpenCerts)
  • TPGateway submissions and reporting
  • Customer support and course updates

4. Data Disclosure

We may disclose your personal data to the following parties when required:

  • SkillsFuture Singapore (SSG), IBF, and other grant agencies
  • Accreditation and audit bodies (e.g., TPQA, CET audits)
  • Technology service providers (e.g., LMS, OpenCerts platform)
  • Regulatory authorities when required by law

5. Data Protection & Security

We implement appropriate administrative and technical safeguards to protect your personal data from unauthorized access, disclosure, or misuse. Access to learner records is role-based and tracked.

6. Retention of Data

Personal data is retained for as long as necessary to fulfill training, funding, and compliance obligations — typically up to 5 years or as required by SSG/IBF guidelines.

7. Use of Cookies

Our website may use cookies to improve user experience, monitor site traffic, and support analytics. You can manage cookie settings via your browser preferences.

8. Your Rights

You may request to access, update, or withdraw consent for the use of your personal data by contacting us. We will respond in accordance with the PDPA within a reasonable timeframe.

9. Contact Us

For data protection queries or requests, please contact our Data Protection Officer at admin@tertiaryinfotech.com.