TPQA services in Singapore — consultation for TPQA Grade 1, up to 90% funding and SCTP.
TPQA Grade 1 is the gateway to Tier 1 funding of up to 90% and to SCTP. Our TPQA services in Singapore start with a free TPQA consultation for SWDA (formerly SSG) registered training providers, then get you ready for it — mock TPQA audit, evidence-pack remediation, and process-owner rehearsal, with CQC and PEI support when you need it, from gap assessment up to the day your own team faces the assessment.
OUR OWN ACADEMY: TPQA GRADE 1 · REGISTERED PEI · IBF-ACCREDITED COURSES
Grade 1 opens the funding tier your competitors want
SWDA says providers must attain TPQA Grade 1 to offer Tier 1 courses, funded up to 90% at the enhanced rate, against up to 70% on Tier 2. That includes the SkillsFuture Career Transition Programme (SCTP).
Falling short of Grade 2 puts your registration at risk
Not obtaining at least Grade 2, or failing to undergo or submit for TPQA, can lead SWDA to terminate your RTP status or contract. Terminations are public.
Your consultant cannot be in the room
SWDA's advisory says consultants may not sit in or take part in the on-site assessment. Your own people must explain and defend every process themselves.
Generic manuals are a warning sign
SWDA has warned about providers holding near-identical documents and scores with that in mind. A template pack with no real context can hurt more than it helps.
What our TPQA services in Singapore cover
The Training Provider Quality Assessment (TPQA) is how SWDA — the Skills and Workforce Development Agency, formed when SSG and WSG merged in July 2026 — checks that a registered training provider runs a sound, well-governed training operation. Our TPQA service takes you from scattered files to an organised, evidence-backed submission, using the same method that earned Tertiary Infotech Academy a Grade 1 result in our own TPQA audit.
A TPQA audit covers three Criteria: Criterion 1 Administration & Governance, Criterion 2 Course Quality Assurance, and Criterion 3 Outcomes. Assessors sample learner records per course run, ask for the source report behind every outcome figure, and check that your Policies and Operations Manual matches what your team actually does. Our TPQA service maps every sub-item of the current requirements to a manual heading, an annex and a piece of filed evidence, so nothing is left for the assessor to chase.
Quality doesn't stop at the provider level. Accredited WSQ courses also face SWDA's Course Quality Check, and private education institutions have their own obligations. That's why our TPQA service also includes CQC audit support and a PEI service — one consultant across all of your quality reviews.
Not sure where you stand? Get a free TPQA Grade 1 readiness review.
Talk to a consultant →TPQA audit preparation
We run a mock TPQA audit against the current TPQA Requirements, Document Submission List and Self-Assessment Checklist, then hand you a priority-ranked gap list. Every gap comes with the fix, not just the finding.
SWDA's advisory says consultants cannot sit in or take part in the on-site assessment, even if identified as staff. So before the assessment, each process owner rehearses, and your management representative and adult educators learn to explain the evidence on file themselves. TPQA 2.0 is due from 2027, so we also check which version applies to you.
CQC audit support
Full details are on our CQC consultancy page.
SWDA runs a Course Quality Check (CQC) on accredited WSQ courses. When a CQC audit returns observations, you have 14 working days to reply with an Improvement Plan.
We rebuild the courseware against the approved Course Proposal through our WSQ courseware development team, draft the Improvement Plan in SWDA's format and prepare reply packs for periodic checks on training delivery.
PEI service
See our PEI ATO application page for registration.
Private Education Institutions (PEIs) must meet registration and quality requirements under the Private Education Act. Our PEI service applies the same discipline we use for TPQA — policies, SOPs, closed-loop processes and evidence filing — so your documentation stands up to review.
TPQA service between audits
TPQA is not a one-off. We keep your evidence current between cycles — quarterly strategic-plan reviews, marketing approvals, adult-educator deployment records and e-attendance rules — so the next audit is a review, not a rebuild.
Not yet registered? Start with our ATO service in Singapore.
What you get with our TPQA Services & Consultation.
Grade 1 as the target
We work to the Grade 1 standard from the start, using how a Grade 1 pack was actually built, because that is what opens Tier 1 funding and SCTP.
Mock TPQA audit
A full mock audit modelled on SWDA's actual process — across all 3 TPQA Criteria and every sub-item in the current requirements.
Evidence & documentation review
We review your Policies and Operations Manual, SOPs, course-run records, learner-management records and outcomes data, then rank every gap by audit risk.
Gap remediation roadmap
Concrete fixes for every gap, ranked by audit risk. Our TPQA service builds the missing evidence with you — not just a list of findings.
CQC audit and PEI support
CQC audit Improvement Plans and periodic-check replies for your WSQ courses, plus a PEI service for private education institutions.
How our TPQA Services & Consultation works, in 5 steps.
From gap assessment to the live TPQA audit — our TPQA service covers all 3 TPQA Criteria.
- 1Week 0 · free
Discovery
30-min call. Where are you in the TPQA cycle? Any prior audit findings, CQC observations or corrective actions?
- 2Week 1
Gap Assessment
Half-day pre-audit workshop or remote review of your Policies and Operations Manual, SOPs, course-run evidence and outcomes data.
- 3Week 2
Quotation
Fixed-fee remediation roadmap with priority-ranked actions per TPQA sub-item.
- 4Weeks 3–6
Mock Audit & Fix
Mock audit, evidence-pack builds, adult-educator interview prep and gap closure.
- 5Before and after
Your TPQA Assessment
Your team attends the SWDA TPQA audit without us, as SWDA requires. We rehearse with process owners before it and help with clarifications afterwards.
- STEP 1 · Week 0 · free
Discovery
30-min call. Where are you in the TPQA cycle? Any prior audit findings, CQC observations or corrective actions?
- STEP 2 · Week 1
Gap Assessment
Half-day pre-audit workshop or remote review of your Policies and Operations Manual, SOPs, course-run evidence and outcomes data.
- STEP 3 · Week 2
Quotation
Fixed-fee remediation roadmap with priority-ranked actions per TPQA sub-item.
- STEP 4 · Weeks 3–6
Mock Audit & Fix
Mock audit, evidence-pack builds, adult-educator interview prep and gap closure.
- STEP 5 · Before and after
Your TPQA Assessment
Your team attends the SWDA TPQA audit without us, as SWDA requires. We rehearse with process owners before it and help with clarifications afterwards.
- Pre-audit gap-assessment workshop
- Mock TPQA audit (half-day on-site or remote)
- Gap report with priority-ranked remediation actions
- Policies and Operations Manual mapped to every TPQA sub-item
- Evidence-pack templates for Criteria 1–3
- CQC audit Improvement Plan and periodic-check reply packs
- PEI service — policies, SOPs and documentation for private education institutions
- Process-owner rehearsal before the SWDA TPQA audit (consultants cannot attend it)
- Help with clarification requests after the assessment
Common questions about TPQA Services & Consultation.
Got a different question? Ask it in the form and a consultant will answer directly.
What does your TPQA service include?
Our TPQA service covers a gap assessment, a mock TPQA audit, remediation of your manual and evidence packs, and rehearsal for your team before the live assessment, which SWDA does not allow consultants to attend. It's a fixed-fee engagement scoped after a free call.
What happens in a TPQA consultation?
A TPQA consultation is a free 30-minute review of where you stand: how close you are to TPQA Grade 1 across the three Criteria, whether your manual is truly written in your own context, and whether your people can answer without a consultant. You leave with the main gaps, whether or not you engage us.
When should we engage a TPQA consultant?
Two ideal windows: (a) 3–6 months before your scheduled assessment, or (b) immediately after receiving a corrective action plan to remediate gaps.
What if we've already failed a TPQA audit?
We've helped recover ATOs from formal Conditional Approval status. Engagement starts with reviewing SWDA's corrective-action letter and building a remediation roadmap.
Why does TPQA Grade 1 matter?
SWDA says providers must attain TPQA Grade 1 to offer Tier 1 SWDA-funded courses. Tier 1 is funded up to 70%, or up to 90% at the enhanced rate, compared with up to 50% and 70% on Tier 2. It covers course types including SCTP, which also has its own entry route, so Grade 1 is necessary but not sufficient on its own.
Can you attend the TPQA assessment with us?
No. SWDA's advisory says consultants may not sit in or take part in the on-site assessment, even if identified as staff. We prepare your own people to run it confidently.
Can you guarantee a TPQA grade?
No. SWDA samples, interviews staff and reads originals, so no consultant can honestly promise a grade. We can make your submission complete and your people ready.
How many criteria does a TPQA audit cover?
Three: Criterion 1 Administration & Governance, Criterion 2 Course Quality Assurance and Criterion 3 Outcomes. Our TPQA service provides evidence templates for every sub-item.
What is a CQC audit?
A Course Quality Check (CQC) is SWDA's review of an accredited WSQ course's courseware and delivery. If your CQC audit returns observations, you must reply with an Improvement Plan within 14 working days. We prepare the plan and the corrected courseware.
Do you offer a PEI service?
Yes. Our PEI service helps private education institutions put in place the policies, SOPs and evidence that registration under the Private Education Act requires.
Do you provide TPQA training for our internal team?
Yes — half-day or full-day workshops for management and adult educators on interpreting the TPQA Criteria.
Ready to start? Talk to a consultant.
Start with your free TPQA Grade 1 readiness review. We'll tell you what's realistic before you spend a dollar.
Tertiary Infotech Academy is an independent consultancy, not affiliated with SWDA or IBF. Decisions rest with the regulator, and no approval or grade can be guaranteed.