[ JOURNAL ]
Field notes from SSG and AI services and building Agentic AI workflows.
AI Agents, LMS and TMS case studies from the Tertiary Infotech Academy.
15-04-2025
Improve AI Chatbots with Retrieval Augmented Generation (RAG) — 2026 Guide
RAG is the difference between a chatbot that hallucinates and one that answers from your real documents. Here is how to deploy RAG inside an LMS, a TMS, or a Singapore-specific customer-service workflow.
14-04-2025
Improve Customer Service with AI Chatbots — A 2026 Singapore Playbook
Modern AI chatbots — RAG-backed, sentiment-aware, integrated into support systems — are a different category from the rule-based bots of 2022. Here is how Singapore service teams deploy them without the usual failure modes.